Product Protection Policy

Thank you for adding Product Protection to your order. This service is designed to give you peace of mind from checkout to delivery. Only applicable if Product Protection was purchased with order.

What’s Covered

  • Lost Packages – If your order is lost in transit, we’ll send a replacement at no cost.

  • Damaged Packages – If your order arrives damaged, we’ll send a replacement right away.

  • Stolen Packages – If your package is marked as “delivered” but goes missing, we’ll cover a replacement.

  • Incorrect or incomplete shipping addresses provided by the customer.

What’s Not Covered

  • Orders delayed due to carrier or customs processing.

How It Works

  1. Contact our support team within 7 days of the issue.

  2. Provide your order number and a brief description (photos required for damaged items).

  3. Once verified, we’ll ship your replacement immediately.

Additional Notes

  • Product Protection covers replacement only (not refunds).

  • Coverage applies to the original order value.

  • Claims must be submitted by the original purchaser.

Need Help?

If you experience any issues, please reach out to our support team at momglowteam@outlook.com We’re here to make sure your order arrives safe and sound.